How our automatic telephone call recording software works
We automatically record ALL your outbound telephone calls once you are subscribed to our service - no hardware or equipment on site, no hassle, no strange device, no IT resource.
When it comes to playing back your conversations you simply log into your service through your web browser and search by the telephone number dialed, call duration, the number your customer called you on or you can opt to retrieve all of your calls. These will all be captured automatically.
High quality recordings mean crystal clear playback through your web browser with instant skip forwards or backwards and speed of playback control.
‘Your telephone call may be recorded for Quality Monitoring purposes’…… Customer savvy organizations with Optimise OnDemand can go one step further, creating their own grading templates against which users can score phone calls against for coaching and monitoring. Once calls have been scored the dashboard helps you to identify your top performers and target your training needs. A full suite of reports, the best in the industry we are told, help you maximise your people's performance and your customer satisfaction.
Recording a conference call
Conference calls are becoming an increasingly popular way of communicating in business. Our software solution is ideal for this, giving you valuable tracability of what was discussed during the conversation.
