Optimise OnDemand records incoming calls to your business using either existing or Magnetic North provided free phone (0800/0808), local rate (0845), national rate (0870) or special rate / premium rate numbers (0871 / 09xx) .

We automatically record ALL your outbound calls once you are subscribed to our service - no equipment on site, no hassle, no IT resource.

When it comes to playing back your calls you simply log into through your web browser and search for your calls by the telephone number dialed, call duration, the number your customer called you on or you can opt to retrieve all of your calls.

High quality recordings mean crystal clear playback through your web browser with instant skip forwards or backwards and speed of playback control.

‘Your call may be recorded for Quality Monitoring purposes’…… Customer savvy organizations with Optimise OnDemand can go one step further, creating their own grading templates against which users can score calls against for coaching and monitoring. Once calls have been scored Dashboard help you to identify your top performers and target your training needs.  A full suite of reports,  the best in the industry we are told, help you maximise your people's performance and your customer satisfaction.