Business Intelligence

 

No hidden costs, all you pay is the monthly rental and call charges.

No support contract or upgrade costs

No capital costs, clear and transparent pricing

Quick and easy to deploy, from order to go-live in 5 days

Easy to integrate, cloud-based OnDemand is able to screen pop data from existing databases such as Saleforce, Goldmine, Sage etc 

Simple, Powerful, Flexible. Need we say more?

Easy campaign management, little or no on-going administration

Intelligent call recycling ensures no customer slips through the cracks

Powerful rescheduling, agents can book personal or team reschedules to customers

Real time performance metricsso you can track campaign performance to deliver
results on time, every time 

Professional, Flexible Dialer Campaign Management

Quick and easy calling list creation, be up and dialing within 5 minutes

Multiple dialer modes, all supported on a per campaign basis

Calling list management, create custom call filters, list prioritization and even
share lists across campaigns

30 reports out of the box, campaign level, list level and agent performance 

 Robotic Agent

Virtual outbound contact center

Text to speech or pre-recorded delivery

Individual agent licencing means flexbility

Metrics about call volumes, list quality and attempts to each number

 Mobile Calling Intelligence

 

Determines whether mobile number is valid

Polls the GSM cellular network to see if number is roaming as conversion
rates are virtually non existent for people travelling or on holiday

Deletes roaming numbers from call list but re-adds them when numbers
return to their home network

Delays calling mobiles that are switched off until they are turned back on
to avoid voicemail connections